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Learn how to transform customer feedback into meaningful action with a closed-loop system that moves beyond collecting insights to implementing changes that drive loyalty and growth.
Wo man auch hinhört. wird über Kundenerfahrungen (Customer Experiences) und Kundenerfahrungs-Management (Customer Experience Management) gesprochen. Dennoch stellen wir immer wieder fest, dass […]
If you define a customer experience that the combination of all your touchpoints are supposed to deliver to customers, you better make […]
Okay. You have accepted the fact that the traditional “funnel” model for explaining customer decision making does not really work any more. […]