Specialised in Customer Centricity
WATC was the first consulting company in Europe to specialise uniquely on customer centricity. We have been working with leading companies in almost every industry for more than 20 years and helped them to enhance their growth by becoming more customer-centric.
Our advisory teams are composed of senior people with an experience base in a broad range of industries and a track record both in consultancy and line management.
Our Offering
We offer excellent consulting services, tailored trainings and result-oriented implementation support. Our goal is to improve the level of customer centricity of our clients in a sustainable way and to be a trustful partner within their strategy and transformation projects. We use state-of-the-art methodologies and our own proprietary customer centricity approach.
- Customer Insights Generation
- Strategy and Business Model Development
- Organisational Transformation
- Capability Building
Our Clients
WATC has performed successful strategy consulting projects with a focus on customer centricity for a wide range of leading companies. This includes large multinationals, SMEs as well as innovative start-ups both on B2C and B2B markets. Our experience base spans a large number of industries.
- Automotive
- Consumer Products
- Energy
- Financial Services
- Industrial Goods
- Insurance
- Life Sciences / Pharma / Biotech
- Media & Entertainment
- Online Services
- Public Sector
- Retail Trade
- Telecommunication
- Tourism
- Transportation / Logistics
