What is customer centricity? What does being customer-centric really mean? How to transform an organisation towards customer centricity effectively and sustainably? How to allocate scarce financial and human resources to the right customers and customer groups? These are just a few of the questions our clients regularly ask us. One important way of supporting these client organisations on their way towards enhanced customer centricity lies in capability building among their leadership and staff.
To this end, the WATC Academy provides bespoke training and coaching sessions as well as a number of standardised training modules. The list below provides a short overview of the most popular popular Customer Centricity and Strategy Seminars covering topics such as customer centricity, change management, strategy and leadership.
- “Customer Centricity” Series: Provides the fundamental essentials on Customer Centricity for executives of any industry (4 modules)
- “Change Management” Series: Contains the key frameworks, concepts and skills for agents of change in any industry (3 modules)
- “Customer Valuation” Training: Is an intensive seminar with highly interactive exercises for executives mainly in B2B markets (1 module)
- “Listening to Win”: Helps executives of all industries assess and advance their listening skills (1 module)
- “Essential Management” Series: Provides a universal set of management skills for executives of any industry (5 modules)
- “Thinking Commercially in Life Sciences” Series: Provides the commercial fundamentals with a special focus on biotech start-ups (5 modules)
The educators at WATC Academy are all seasoned lecturers at business schools and have a wealth of experience in consultancy and line functions. They base their courses on a wealth of experience working with market leaders in a variety of industries from around the world.
Want to know more? Please reach out to learn about pre-defined training modules or to discuss how training and coaching sessions can be tailored specifically to your organisation’s needs.
