Still many people think customer centricity is still a fantasy. It is something to put in the company’s mission statement but not something that is real. Apart from not believing that customer centricity exists, customer centricity is a hard and complex game to master. Please find five enticing stats that show the importance of customer centricity and what to be aware of…article
We should know that only 10% of people shop cloths online. But if you ask people, […]
In recent discussions on the topic of customer experience, technology is seen as the solution. But technology often fails, because of a […]
Simple business economics make building up and maintaining mutually value-creating relationships with customers the most promising strategy for the vast majority of […]
Any meaningful relationship is a two-sided affair and it should be beneficial to both involved parties. Both sides usually have an opinion […]
