In recent discussions on the topic of customer experience, technology is seen as the solution. But technology often fails, because of a culture that is not inclusive. Even worse, technology does not offer convenience to the user. If it is not simple and secure, it will be difficult to wow customers and employees alike.
For a comprehensive article on the topic click here.
We should know that only 10% of people shop cloths online. But if you ask people, […]
Jan Nyholm, founding partner at WATC Consulting AG, recently published a book on leadership that is definitely worth reading: ‘Leadership, Assholes, Blockchain and YOU’
While for Rick and Louis the end of the movie Casablaca promised the beginning of a good relationship, car dealers – and […]
Business model generation is gaining more and more importance. Most frameworks put the customer respectivly the value proposition in the center. But […]
