{"id":4494,"date":"2019-10-16T13:23:00","date_gmt":"2019-10-16T12:23:00","guid":{"rendered":"http:\/\/whataboutthecustomer.com\/?p=4494"},"modified":"2019-10-16T13:23:03","modified_gmt":"2019-10-16T12:23:03","slug":"wie-autohaendler-die-beduerfnisse-ihrer-kunden-missachten","status":"publish","type":"post","link":"https:\/\/whataboutthecustomer.com\/de\/2019\/wie-autohaendler-die-beduerfnisse-ihrer-kunden-missachten\/","title":{"rendered":"Wie Autoh\u00e4ndler die Bed\u00fcrfnisse ihrer Kunden missachten"},"content":{"rendered":"\n<p>Auf Kundenerwartungen wird nicht eingegangen und Kunden nicht als Beziehungspartner gesehen. Als Markus Kayser an diesem Samstag morgen   das   Autohaus   Diethelm betrat,   machte   er   eine   Reihe   durchaus positiver   Erfahrungen.   Florian   Diethelm, der Besitzer des Autohauses, begr\u00fcsste ihn freundlich, bot  ihm  eine  Tasse  Kaffee  an und arbeitete seine bew\u00e4hrte Dreipunkte-Checkliste ab. (1) Er fragte ihn nach seinem Lebensstil,  seiner  Familie  und  wof\u00fcr  er denn  sein  neues  Auto  vor  allem  benutzen werde. (2) Er f\u00fchrte  ihn  zum  objektiv  f\u00fcr ihn  am  besten  geeigneten  Fahrzeug  im Verkaufsraum,  dem  Modell Guapo, zeigte alle Details des Fahrzeugs von aussen und von  innen und erkl\u00e4rte  die  technischen Vorz\u00fcge   des   Modells   gekonnt.   (3) Und selbstverst\u00e4ndlich ermutigte er Herrn Kayser zu einer Probefahrt. Lesen Sie, wie die Geschichte weitergeht&#8230;<\/p>\n\n\n\n<p>Betrachten Sie die Publikation als <a href=\"http:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/10\/WATC_Wie_Autohaendler_die_Beduerfnisse_ihrer_Kunden_missachten.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">pdf<\/a>.<\/p>\n\n\n\n<p>Lesen Sie das Dokument bequem online <a href=\"http:\/\/issuu.com\/watcconsultingag\/docs\/150326_automotive_article_1_v5\" target=\"_blank\" rel=\"noreferrer noopener\">via issuu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Auf Kundenerwartungen wird nicht eingegangen und Kunden nicht als Beziehungspartner gesehen. Als Markus Kayser an diesem Samstag morgen das Autohaus Diethelm betrat, machte er eine Reihe durchaus positiver Erfahrungen. Florian Diethelm, der Besitzer des Autohauses, begr\u00fcsste ihn freundlich, bot ihm eine Tasse Kaffee an und arbeitete seine bew\u00e4hrte Dreipunkte-Checkliste ab. (1) Er fragte ihn nach [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4495,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[349],"tags":[350],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wie Autoh\u00e4ndler die Bed\u00fcrfnisse ihrer Kunden missachten | WATC Consulting AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whataboutthecustomer.com\/de\/2019\/wie-autohaendler-die-beduerfnisse-ihrer-kunden-missachten\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wie Autoh\u00e4ndler die Bed\u00fcrfnisse ihrer Kunden missachten | WATC Consulting AG\" \/>\n<meta property=\"og:description\" content=\"Auf Kundenerwartungen wird nicht eingegangen und Kunden nicht als Beziehungspartner gesehen. Als Markus Kayser an diesem Samstag morgen das Autohaus Diethelm betrat, machte er eine Reihe durchaus positiver Erfahrungen. Florian Diethelm, der Besitzer des Autohauses, begr\u00fcsste ihn freundlich, bot ihm eine Tasse Kaffee an und arbeitete seine bew\u00e4hrte Dreipunkte-Checkliste ab. 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