{"id":4197,"date":"2019-05-29T14:29:10","date_gmt":"2019-05-29T13:29:10","guid":{"rendered":"http:\/\/whataboutthecustomer.com\/?p=4197"},"modified":"2019-10-17T19:52:56","modified_gmt":"2019-10-17T18:52:56","slug":"global-customer-experience-study-19","status":"publish","type":"post","link":"https:\/\/whataboutthecustomer.com\/de\/2019\/global-customer-experience-study-19\/","title":{"rendered":"Global customer experience Study 19"},"content":{"rendered":"\n<p>Research  confirms the power of customer experience as many industries enter a switching economy.  A separate report validates this trend, finding that three quarters of consumers switch to a brand competitor after just one bad experience. In response to this landscape, brands and businesses must prioritise customer experience at a strategic and an operational level. <a rel=\"noreferrer noopener\" aria-label=\"find out more  (opens in a new tab)\" href=\"https:\/\/www.cxnetwork.com\/cx-experience\/reports\/customer-experience-2018?utm_campaign=CXIQ-NL-19.05.28&amp;utm_medium=email&amp;utm_source=internalemail&amp;MAC=%7C1-OKUSIXR&amp;elqContactId=17206437&amp;disc=&amp;elqCampId=49739&amp;utm_content=CXIQ-NL-19.05.29\" target=\"_blank\">find out more <\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Research confirms the power of customer experience as many industries enter a switching economy. A separate report validates this trend, finding that three quarters of consumers switch to a brand competitor after just one bad experience. In response to this landscape, brands and businesses must prioritise customer experience at a strategic and an operational level. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[352],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Global customer experience Study 19 | WATC Consulting AG<\/title>\n<meta name=\"description\" content=\"Research confirms the power of customer experience as many industries enter a switching economy. 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