{"id":4094,"date":"2019-05-20T20:34:18","date_gmt":"2019-05-20T19:34:18","guid":{"rendered":"http:\/\/whataboutthecustomer.com\/?p=4094"},"modified":"2019-10-17T19:54:30","modified_gmt":"2019-10-17T18:54:30","slug":"premium-after-sales-service-experience-automotive","status":"publish","type":"post","link":"https:\/\/whataboutthecustomer.com\/de\/2019\/premium-after-sales-service-experience-automotive\/","title":{"rendered":"Premium After Sales Service Experience \/\/ Automotive"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Project scope<\/h3>\n\n\n\n<ul><li>Preparation and combination of existing information about the target group<\/li><li>Analysis of the existing customer experience regarding willingness to pay, customer needs and add-on services with the help of the Customer Choice Analysis\u00a9<\/li><li>Development of a segmentation as well as of offering bundlesBusiness model optimization<\/li><li>Development of a Playbook and a Roadmap for implementation purposes<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Results<\/h3>\n\n\n\n<p>Our client achieved a deep understanding about the chosen segmentation as well as about the potential of possible changes and adjusted its after sales service department accordingly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Practice focus<\/h3>\n\n\n\n<ul><li>Smart Data &#8211; Customer insights 20%<\/li><li>Business Model Optimisation 20%<\/li><li>Customer Experience Design 50%<\/li><li>Transformation 10%<\/li><li>Cultural Shift 0%<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Project scope Preparation and combination of existing information about the target group Analysis of the existing customer experience regarding willingness to pay, customer needs and add-on services with the help of the Customer Choice Analysis\u00a9 Development of a segmentation as well as of offering bundlesBusiness model optimization Development of a Playbook and a Roadmap for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4095,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[340],"tags":[84],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Premium After Sales Service Experience \/\/ Automotive | WATC Consulting AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whataboutthecustomer.com\/de\/2019\/premium-after-sales-service-experience-automotive\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Premium After Sales Service Experience \/\/ Automotive | WATC Consulting AG\" \/>\n<meta property=\"og:description\" content=\"Project scope Preparation and combination of existing information about the target group Analysis of the existing customer experience regarding willingness to pay, customer needs and add-on services with the help of the Customer Choice Analysis\u00a9 Development of a segmentation as well as of offering bundlesBusiness model optimization Development of a Playbook and a Roadmap for [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/whataboutthecustomer.com\/de\/2019\/premium-after-sales-service-experience-automotive\/\" \/>\n<meta property=\"og:site_name\" content=\"WATC Consulting AG\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-20T19:34:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-17T18:54:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2019\/05\/After-Sales.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2520\" \/>\n\t<meta property=\"og:image:height\" content=\"1418\" 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