{"id":1685,"date":"2016-06-07T11:24:52","date_gmt":"2016-06-07T10:24:52","guid":{"rendered":"http:\/\/whataboutthecustomer.com\/?p=1685"},"modified":"2019-05-20T21:33:38","modified_gmt":"2019-05-20T20:33:38","slug":"next-please","status":"publish","type":"post","link":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/","title":{"rendered":"Next, please!"},"content":{"rendered":"<p>Digital technology creates new opportunities for new entrants and customers alike. Plenty of industries have already fundamentally been re-defined in a wave of digital disruption (music, newspapers, retail, travel, telecoms and advertising). Most incumbents did not see this coming or could not think of a suitable way to adapt their business model fast enough. The sober truth is that no industry is likely to stay a safely walled garden forever. So if your industry still feels un-disrupted, you\u2019d better start thinking sooner rather than later. You might be next.<\/p>\n<p>A recent article published by INSEAD business school contains a few good thoughts on the topic. Read more <a href=\"http:\/\/knowledge.insead.edu\/blog\/insead-blog\/are-you-next-for-digital-disruption-4686?utm_source=INSEAD+Knowledge&amp;utm_campaign=8493e293af-2_June_mailer6_2_2016&amp;utm_medium=email&amp;utm_term=0_e079141ebb-8493e293af-249968049\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital technology creates new opportunities for new entrants and customers alike. Plenty of industries have already fundamentally been re-defined in a wave of digital disruption (music, newspapers, retail, travel, telecoms and advertising). Most incumbents did not see this coming or could not think of a suitable way to adapt their business model fast enough. The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[193,89],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Next, please! | WATC Consulting AG<\/title>\n<meta name=\"description\" content=\"Disruption is faced by each industry sooner or later. Be prepared to tackle the challenges due to new digital inventions and a changing buying behaviour.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Next, please! | WATC Consulting AG\" \/>\n<meta property=\"og:description\" content=\"Disruption is faced by each industry sooner or later. Be prepared to tackle the challenges due to new digital inventions and a changing buying behaviour.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\" \/>\n<meta property=\"og:site_name\" content=\"WATC Consulting AG\" \/>\n<meta property=\"article:published_time\" content=\"2016-06-07T10:24:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-05-20T20:33:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"watcadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@WATC_Consulting\" \/>\n<meta name=\"twitter:site\" content=\"@WATC_Consulting\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"watcadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\"},\"author\":{\"name\":\"watcadmin\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/person\/99856b05be0f0a2ee0d5db4886ab3562\"},\"headline\":\"Next, please!\",\"datePublished\":\"2016-06-07T10:24:52+00:00\",\"dateModified\":\"2019-05-20T20:33:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\"},\"wordCount\":111,\"publisher\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#organization\"},\"image\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg\",\"keywords\":[\"Business model\",\"Digitisation\"],\"articleSection\":[\"Blog on customer centricity\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\",\"url\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\",\"name\":\"Next, please! | WATC Consulting AG\",\"isPartOf\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg\",\"datePublished\":\"2016-06-07T10:24:52+00:00\",\"dateModified\":\"2019-05-20T20:33:38+00:00\",\"description\":\"Disruption is faced by each industry sooner or later. Be prepared to tackle the challenges due to new digital inventions and a changing buying behaviour.\",\"breadcrumb\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage\",\"url\":\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg\",\"contentUrl\":\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg\",\"width\":\"1200\",\"height\":\"675\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/whataboutthecustomer.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Next, please!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#website\",\"url\":\"https:\/\/whataboutthecustomer.com\/de\/\",\"name\":\"WATC Consulting AG\",\"description\":\"Customer Centricity Advisors\",\"publisher\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/whataboutthecustomer.com\/de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#organization\",\"name\":\"WATC Consulting AG\",\"url\":\"https:\/\/whataboutthecustomer.com\/de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2017\/03\/170316_Logo_Strategy-Consulting-WATC_Customer-centricity_Customer-Management-1.png\",\"contentUrl\":\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2017\/03\/170316_Logo_Strategy-Consulting-WATC_Customer-centricity_Customer-Management-1.png\",\"width\":150,\"height\":48,\"caption\":\"WATC Consulting AG\"},\"image\":{\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/twitter.com\/WATC_Consulting\",\"https:\/\/www.linkedin.com\/company\/watc-consulting-ag\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/person\/99856b05be0f0a2ee0d5db4886ab3562\",\"name\":\"watcadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/308e0ab05e55ae7322c658046c7b19f0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/308e0ab05e55ae7322c658046c7b19f0?s=96&d=mm&r=g\",\"caption\":\"watcadmin\"},\"url\":\"https:\/\/whataboutthecustomer.com\/de\/author\/swpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Next, please! | WATC Consulting AG","description":"Disruption is faced by each industry sooner or later. Be prepared to tackle the challenges due to new digital inventions and a changing buying behaviour.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/","og_locale":"de_DE","og_type":"article","og_title":"Next, please! | WATC Consulting AG","og_description":"Disruption is faced by each industry sooner or later. Be prepared to tackle the challenges due to new digital inventions and a changing buying behaviour.","og_url":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/","og_site_name":"WATC Consulting AG","article_published_time":"2016-06-07T10:24:52+00:00","article_modified_time":"2019-05-20T20:33:38+00:00","og_image":[{"width":"1200","height":"675","url":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg","type":"image\/jpeg"}],"author":"watcadmin","twitter_card":"summary_large_image","twitter_creator":"@WATC_Consulting","twitter_site":"@WATC_Consulting","twitter_misc":{"Verfasst von":"watcadmin","Gesch\u00e4tzte Lesezeit":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#article","isPartOf":{"@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/"},"author":{"name":"watcadmin","@id":"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/person\/99856b05be0f0a2ee0d5db4886ab3562"},"headline":"Next, please!","datePublished":"2016-06-07T10:24:52+00:00","dateModified":"2019-05-20T20:33:38+00:00","mainEntityOfPage":{"@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/"},"wordCount":111,"publisher":{"@id":"https:\/\/whataboutthecustomer.com\/de\/#organization"},"image":{"@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage"},"thumbnailUrl":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg","keywords":["Business model","Digitisation"],"articleSection":["Blog on customer centricity"],"inLanguage":"de-DE"},{"@type":"WebPage","@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/","url":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/","name":"Next, please! | WATC Consulting AG","isPartOf":{"@id":"https:\/\/whataboutthecustomer.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage"},"image":{"@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage"},"thumbnailUrl":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg","datePublished":"2016-06-07T10:24:52+00:00","dateModified":"2019-05-20T20:33:38+00:00","description":"Disruption is faced by each industry sooner or later. Be prepared to tackle the challenges due to new digital inventions and a changing buying behaviour.","breadcrumb":{"@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#primaryimage","url":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg","contentUrl":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2018\/02\/Disruption-New-Technologies-WATC-Consulting-AG.jpg","width":"1200","height":"675"},{"@type":"BreadcrumbList","@id":"https:\/\/whataboutthecustomer.com\/de\/2016\/next-please\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/whataboutthecustomer.com\/de\/"},{"@type":"ListItem","position":2,"name":"Next, please!"}]},{"@type":"WebSite","@id":"https:\/\/whataboutthecustomer.com\/de\/#website","url":"https:\/\/whataboutthecustomer.com\/de\/","name":"WATC Consulting AG","description":"Customer Centricity Advisors","publisher":{"@id":"https:\/\/whataboutthecustomer.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/whataboutthecustomer.com\/de\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/whataboutthecustomer.com\/de\/#organization","name":"WATC Consulting AG","url":"https:\/\/whataboutthecustomer.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2017\/03\/170316_Logo_Strategy-Consulting-WATC_Customer-centricity_Customer-Management-1.png","contentUrl":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2017\/03\/170316_Logo_Strategy-Consulting-WATC_Customer-centricity_Customer-Management-1.png","width":150,"height":48,"caption":"WATC Consulting AG"},"image":{"@id":"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/twitter.com\/WATC_Consulting","https:\/\/www.linkedin.com\/company\/watc-consulting-ag"]},{"@type":"Person","@id":"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/person\/99856b05be0f0a2ee0d5db4886ab3562","name":"watcadmin","image":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/whataboutthecustomer.com\/de\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/308e0ab05e55ae7322c658046c7b19f0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/308e0ab05e55ae7322c658046c7b19f0?s=96&d=mm&r=g","caption":"watcadmin"},"url":"https:\/\/whataboutthecustomer.com\/de\/author\/swpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/posts\/1685"}],"collection":[{"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/comments?post=1685"}],"version-history":[{"count":3,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/posts\/1685\/revisions"}],"predecessor-version":[{"id":3981,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/posts\/1685\/revisions\/3981"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/media\/3023"}],"wp:attachment":[{"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/media?parent=1685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/categories?post=1685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/whataboutthecustomer.com\/de\/wp-json\/wp\/v2\/tags?post=1685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}