{"id":1392,"date":"2016-01-19T12:30:41","date_gmt":"2016-01-19T11:30:41","guid":{"rendered":"http:\/\/whataboutthecustomer.com\/?p=1392"},"modified":"2019-05-20T21:33:39","modified_gmt":"2019-05-20T20:33:39","slug":"the-bad-news-are-the-good-news","status":"publish","type":"post","link":"https:\/\/whataboutthecustomer.com\/de\/2016\/the-bad-news-are-the-good-news\/","title":{"rendered":"The bad news are the good news"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-1395 size-large aligncenter\" src=\"http:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2016\/01\/160119_WATC-Consulting-Customer-Experience-Statistic-1-1024x195.png\" alt=\"WATC Strategy Consulting Customer Experience Statistics\" width=\"700\" height=\"133\" srcset=\"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2016\/01\/160119_WATC-Consulting-Customer-Experience-Statistic-1-1024x195.png 1024w, https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2016\/01\/160119_WATC-Consulting-Customer-Experience-Statistic-1-300x57.png 300w, https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2016\/01\/160119_WATC-Consulting-Customer-Experience-Statistic-1-768x146.png 768w, https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2016\/01\/160119_WATC-Consulting-Customer-Experience-Statistic-1.png 1050w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>The bad news is that disappointing customer service is not only bad for customers. It is also detrimental to the success of the company providing it. Some simple statistics on customer attrition illustrate this impressively. The good news is that great customer experiences do not only have a positive influence on loyalty. They also have the power of justifying a price premium.<\/p>\n<p>For some key statistics click <a href=\"http:\/\/www.clarabridge.com\/infographic-top-10-customer-service-statistics\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The bad news is that disappointing customer service is not only bad for customers. It is also detrimental to the success of the company providing it. Some simple statistics on customer attrition illustrate this impressively. The good news is that great customer experiences do not only have a positive influence on loyalty. They also have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[48],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The bad news are the good news | WATC Consulting AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whataboutthecustomer.com\/de\/2016\/the-bad-news-are-the-good-news\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The bad news are the good news | WATC Consulting AG\" \/>\n<meta property=\"og:description\" content=\"The bad news is that disappointing customer service is not only bad for customers. 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