{"id":1323,"date":"2015-12-10T12:44:09","date_gmt":"2015-12-10T11:44:09","guid":{"rendered":"http:\/\/whataboutthecustomer.com\/?p=1323"},"modified":"2019-05-21T10:44:01","modified_gmt":"2019-05-21T09:44:01","slug":"technology-should-service-customer-experience","status":"publish","type":"post","link":"https:\/\/whataboutthecustomer.com\/de\/2015\/technology-should-service-customer-experience\/","title":{"rendered":"Technology should serve customer experience"},"content":{"rendered":"<p>In recent discussions on the topic of customer experience, technology is seen as the solution. But technology often fails, because of a culture that is not inclusive. Even worse, technology does not offer convenience to the user. If it is not simple and secure, it will be difficult to wow customers and employees alike.<\/p>\n<p>For a comprehensive article on the topic click <a href=\"http:\/\/www.smartdatacollective.com\/kyle-cebull\/355550\/3-ways-your-technology-should-service-customer-experience-2016\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In recent discussions on the topic of customer experience, technology is seen as the solution. But technology often fails, because of a culture that is not inclusive. Even worse, technology does not offer convenience to the user. If it is not simple and secure, it will be difficult to wow customers and employees alike. For [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4151,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[59],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technology should serve customer experience | WATC Consulting AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whataboutthecustomer.com\/de\/2015\/technology-should-service-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technology should serve customer experience | WATC Consulting AG\" \/>\n<meta property=\"og:description\" content=\"In recent discussions on the topic of customer experience, technology is seen as the solution. 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