{"version":"1.0","provider_name":"WATC Consulting AG","provider_url":"https:\/\/whataboutthecustomer.com\/de\/","author_name":"watcadmin","author_url":"https:\/\/whataboutthecustomer.com\/de\/author\/swpadmin\/","title":"Touchpoint Management \/\/ \u00d6ffentliche Verwaltung | WATC Consulting AG","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"qso0d4kT5s\"><a href=\"https:\/\/whataboutthecustomer.com\/de\/2019\/oeffentliche-verwaltung\/\">Touchpoint Management \/\/ \u00d6ffentliche Verwaltung<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/whataboutthecustomer.com\/de\/2019\/oeffentliche-verwaltung\/embed\/#?secret=qso0d4kT5s\" width=\"600\" height=\"338\" title=\"&#8220;Touchpoint Management \/\/ \u00d6ffentliche Verwaltung&#8221; &#8212; WATC Consulting AG\" data-secret=\"qso0d4kT5s\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2019\/05\/Administration.jpg","thumbnail_width":4845,"thumbnail_height":3228,"description":"Projektschwerpunkte Wirkungsmessung und -verbesserung der Touch Points Erstellung von KPIs f\u00fcr jeden Touch Point Definition eines Management-Frameworks Messung der Wirkung der Touch Points durch die Anwendung der Customer Choice Analysis Definition von entsprechenden Massnahmen, um die Wirkung der Touch Points zu verbessern ErgebnisseDer Klient entschied sich daf\u00fcr, die Touch Points f\u00fcr Kundensegmente anzupassen. Weiterhin hat [&hellip;]"}