{"version":"1.0","provider_name":"WATC Consulting AG","provider_url":"https:\/\/whataboutthecustomer.com\/de\/","author_name":"watcadmin","author_url":"https:\/\/whataboutthecustomer.com\/de\/author\/swpadmin\/","title":"Customer Experience Design \/\/ Industrieroboter | WATC Consulting AG","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Vbb6TdNKbb\"><a href=\"https:\/\/whataboutthecustomer.com\/de\/2019\/customer-experience-design-industrieroboter\/\">Customer Experience Design \/\/ Industrieroboter<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/whataboutthecustomer.com\/de\/2019\/customer-experience-design-industrieroboter\/embed\/#?secret=Vbb6TdNKbb\" width=\"600\" height=\"338\" title=\"&#8220;Customer Experience Design \/\/ Industrieroboter&#8221; &#8212; WATC Consulting AG\" data-secret=\"Vbb6TdNKbb\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/whataboutthecustomer.com\/wp-content\/uploads\/2019\/05\/Robot.jpg","thumbnail_width":4896,"thumbnail_height":3264,"description":"ProjektfokusNeugestaltung der Kundenerfahrung f\u00fcr einen f\u00fchrenden, globalen Hersteller von Industrierobotern Verstehen des Kaufprozesses, der Erwartungen und der Entscheidungstreiber innerhalb der Buying Center der Kunden Blueprinting der internen Prozesse, um Abweichungen von Kundenerwartungen zu identifizieren Neugestaltung der Kundenerfahrung f\u00fcr die wertvollsten Kundensegmente Ergebnisse Die optimierte und zielgerichtetere Kundenerfahrung f\u00fchrte zu einem wesentlich gr\u00f6sseren Erfolg im Markt [&hellip;]"}