1.0WATC Consulting AGhttps://whataboutthecustomer.com/de/watcadminhttps://whataboutthecustomer.com/de/author/swpadmin/Technology should serve customer experience | WATC Consulting AGrich600338<blockquote class="wp-embedded-content" data-secret="c7hKZTffAr"><a href="https://whataboutthecustomer.com/de/2015/technology-should-service-customer-experience/">Technology should serve customer experience</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://whataboutthecustomer.com/de/2015/technology-should-service-customer-experience/embed/#?secret=c7hKZTffAr" width="600" height="338" title="“Technology should serve customer experience” — WATC Consulting AG" data-secret="c7hKZTffAr" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://whataboutthecustomer.com/wp-content/uploads/2015/12/Technologie.jpeg22501500In recent discussions on the topic of customer experience, technology is seen as the solution. But technology often fails, because of a culture that is not inclusive. Even worse, technology does not offer convenience to the user. If it is not simple and secure, it will be difficult to wow customers and employees alike. For […]