Aufbau einer kundenzentrierten Kultur: die ultimate Führungsaufgabe Viele Organisationen streben danach, kundenzentriert zu werden, doch trotz Investitionen in Kundenerlebnisinitiativen, Technologie und Schulungen bleiben die Ergebnisse oft hinter den Erwartungen zurück. Forschungen zeigen konsequent, dass die fehlende Zutat in den meisten erfolglosen Transformationen nicht Strategie oder Werkzeuge sind, sondern Kultur und Führung. Ohne die richtige organisatorische Denkweise und das Engagement der Führungsebene sind selbst die ausgefeiltesten Kundeninitiativen zu unterdurchschnittlicher Leistung verurteilt.
Blog on customer centricity
92 Beiträge
The future of customer centricity: from smarter segmentation and omnichannel excellence to predictive engagement, trust, and efficiency.
Effective change management: successful customer-centric transformation by aligning people, building capabilities, fostering collaboration.
Building a customer-centric culture through strong leadership, employee empowerment, cross-functional teamwork, and ongoing adaptation.
Discover how life sciences organizations can quantify customer centricity’s impact using holistic metrics that link patient outcomes, market access, and business growth.
Pros and cons of leveraging artificial intelligence to enhance customer experience, balancing AI’s efficiency and human personalization.
Customer onboarding best practices to create onboarding journeys that reduce churn, boost loyalty, and drive growth.
Customer valuation best practice allows companies to focus on their most valuable customers, optimize resource allocation, and drive growth.
Customer centricity in B2B markets drives growth through customer insights, cross-functional collaboration, and data-driven transformation
WATC Consulting's Customer Choice Analysis© – a proprietary research methodology that reveals both conscious and unconscious decision drivers.
Learn how life sciences organizations can connect clinical, real-world, behavioral, and attitudinal data to create integrated customer insights that drive strategic decision-making and competitive advantage.
Explore how customer centricity reshapes retail banking, enabling hyper-personalization, omnichannel excellence, and enduring competitive advantage.
The six essential steps of customer experience management to design, deliver, and continuously improve differentiated customer experiences
Discover how life sciences organizations can create sustainable competitive advantage through customer-centric digital transformation that addresses real stakeholder needs across the healthcare ecosystem.
Willkommen bei WATC Consulting. In unserem Podcast erfahren Sie auf verständliche Weise, wie wir Unternehmen dabei unterstützen, ihre Kunden in den Mittelpunkt zu stellen und langfristig profitabel zu wachsen.
In today’s dynamic marketplace, effective and efficient customer relationship management is essential for building lasting loyalty and driving sustainable growth. It goes beyond mere customer service – it requires a strategic, customer-centric approach that integrates deep customer understanding with aligned organizational processes and measurable objectives. At WATC Consulting AG, we emphasize that managing customer relationships successfully means creating mutual value while optimizing resources and continuously adapting to evolving customer needs.
Discover how customer centricity transforms grocery retail through personalization, omnichannel excellence, and empowered teams – driving loyalty and sustainable growth.
Discover why life sciences companies need to move beyond KOLs to develop comprehensive customer insights encompassing treatment patterns, buying behaviors, and competitive positioning.
Learn how to systematically generate powerful customer insights that uncover unmet needs and drive strategic decisions that create mutual value for customers and your organization.
